Reinstall Image Capture For Mac

Summary :

Update or reinstall Epson Scan or Epson Scan 2. To update the software, use Epson Software Updater. To reinstall the software, do the following: Go to the Epson support page and select your product. Select macOS 10.15 in the Operating System drop-down box, if necessary.

1. How to restore correct dates for images in Photos Due to exports, image downloads, and restoring old volumes, your images might import with the wrong dates.
2. Image Capture is a handy photo utility app that is pre-installed on your Mac device. Its primary use is to help you import photos from an external photo device like your iPhone to your Mac. While this app works just fine for most users, unfortunately some are having problems with it.
3. Plug your iPhone into the Mac using its supplied lighting to USB Cable. Next, click on the Finder icon in the Dock of your Mac. Next, click on Applications in the side menu and then double click on the Image Capture App (See image below) 4. Once the Image Capture App is Launched on Mac, you will see your iPhone in the Devices section.

Apple designed Image Capture to help users transfer images from iOS devices, cameras, and other devices to Mac easily. As a novice, you may not know how to find and use Image Capture Mac, right? Taking this into account, MiniTool offers this post to help you find, launch, and use Mac Image Capture. Besides, the solutions to fixing Image Capture not working are provided.

What is Image Capture?

The Image Capture is an application designed by Apple to assist people to transfer pictures, video clips, and movies to Mac from different devices, including iOS devices, iPadOS devices, cameras, etc. Therefore, Image Capture on Mac is a very useful photo management program since image transfer is frequently needed. (Do you need a snipping tool for Mac?)

How to Launch Image Capture on Mac

There are simply 3 ways to launch Image Capture Mac.

Open Image Capture in Finder

1. Navigate to the Finder icon in the dock.
2. Click it to open Finder.
3. Select Applications in the pane on your left side. (You can also click Go and select Applications.)
4. Browse the app list in the pane on your right side to find the Image Capture icon.
5. Double click on the icon to open the app. (You can also right click on it and choose Open.)

How to open Finder quickly?

You should press Option + Command + Space simultaneously; it will bring up the “Searching This Mac” window in Finder. To access a regular Finder window, you should press Command + N.

Open Image Capture using Spotlight

1. Open Spotlight by pressing Command + Spacebar (or clicking on the magnifying glass icon located at the right of the menu bar).
2. Type image capture into the Spotlight Search box.
3. Select Image Capture from the search results.

Open Image Capture via Launchpad

1. Click on the Launchpadicon in the dock.
2. Look for a folder named Other and click it.
3. Click on the Image Capture icon inside the folder.

This is the default location of Image Capture app; if you moved it to another place, please go there to find it.

How to Use Mac Image Capture

What’s the function of Image Capture?

• Import/delete images from the devices connected to Mac via cable or network.
• Create contact sheets.
• Scan files and documents.
• Change the default apps for the devices connected.

It’s not difficult to scan a document on Windows 10; you can just use the built-in Windows Scan or Windows Fax and Scan.

7 Steps to Import Images

1. Connect the device from which you want to transfer images/photos to Mac.
2. The system will ask you to unlock or trust the device.
3. Open Image Capture app on your Mac.
4. Select your device under DEVICES or SHARED in the left pane.
5. Choose the images you want to transfer in the right pane. (Please skip this and click Import All if you want to transfer them all.)
6. Specify a place to store the images on Mac from the menu of Import To.
7. Click Import and wait for the action to finish.

How to Fix Image Capture Not Working

You may run into different errors while using Image Capture: Image Capture not recognizing iPhone, Image Capture not showing photos, photos not importing from iPhone to Mac. How to fix them?

Troubleshoot iPhone Not Recognized/Showing up

Fix 1: show hidden device.

1. Open Image Capture on Mac.
2. Click on the Show Hide button located at the lower-left corner.
3. Click on the “Connecting this [device] opens” menu and then choose Image Capture.
4. Please click “Show device settings” if you didn’t see the pop-up menu.

Fix 2: unplug & re-plug iPhone.

1. Remove the iPhone (or another iOS device) from Mac.
2. Re-connect it to Mac. Make sure the device is turned on.
3. Unlock and trust the device as it required.
4. Open Image Capture to see whether your device is recognized.

Other methods to try:

• Restart iPhone.
• Enable My Photo Stream.
• Disable Optimize Storage Option.
• Delete the preferences files of Image Capture.
• Update Mac system.

Troubleshoot Image Capture Not Showing Photos

Please try the following fixes when all your photos or some of them are not showing up.

• Unplug & re-plug iPhone.
• Restart iPhone and Mac.
• Disable iCloud Photo Library on iPhone.
• Update Mac system.
• Use another photo management tool.

Troubleshoot Photos Not Importing to Mac

Please try the following fixes when you can't import photos from iPhone to Mac.

• Unplug & re-plug iPhone.
• Restart iPhone and Mac.
• Check the status of your iPhone.
• Reset Location & Privacy on iPhone.
• Update iPhone and Mac system.

One of the advantages of being an Apple user is that you can use its services on any Apple device and sync or transfer them across other devices. For example, you can take your photos using your iPhone and move them to your Mac for organizing or you can send music files from your Mac to your iPod or iPhone. This is because Apple uses almost the same format for all its devices, so it is easier to sync them with your other Apple devices.

But if one of the devices you’re using is older or runs an outdated operating system, you might encounter the Image Capture: error 9937 when transferring images from your iPhone to your Mac. This is a common occurrence among iPhone and Mac users, causing them to wonder what is causing the problem.

If your Mac is getting error 9937 when moving your iPhone photos to your Mac, don’t freak out. You can either find a different way to transfer your files or resolve this Mac error Image Capture: error 9937 using the steps below.

What is the Mac Error Image Capture: Error 9937?

The easiest way to import photos from your camera or your iPhone to your Mac is by using the Image Capture app. This built-in app on macOS allows you to import photos from other devices to your Mac. The app works smoothly most of the time, but there are times when it encounters an error and fails to import your photos due to Image Capture errors.

The Image Capture: error 9937 occurs due to the incompatible file format between the files that you are trying to import from your iPhone over to your Mac. iPhones usually use a file format for photos and videos that is not generally supported by all versions of macOS. So even if both your iPhone and your Mac come from the same manufacturer, you would still encounter this compatibility error.

When you get this error, you’ll only see the following message pop up on your screen:

The operation couldn’t be completed. (com.apple.ImageCaptureCore error -9937.) (-9937).
An error occurred while importing. The item “image” was not imported.

This error message is so generic that there is no way for you to tell what exactly went wrong and why this error happened in the first place. This is also probably the reason why you landed in this article: you needed to rely on your old friend, Google, to know what this error is all about.

But before we explain the solutions to fix the Mac error Image Capture: error 9937, we’ll discuss first why this incompatibility occurs despite the fact that both of your devices come from Apple.

Why is Your Mac Getting Error 9937?

As mentioned earlier, this Image Capture: error 9937 pertains to an incompatibility issue between the images you are trying to import and the image format that your Mac recognizes. You see, most iPhones running iOS 11 and later are set to take pictures using HEIF (High Efficiency Image File Format) format and HEVC (High Efficiency Video Coding) for videos. These compressed formats allow you to save double the amount of media files that you used to store on your iPhone.

However, not all Macs are able to read this new format. Your Mac should be running macOS 10.13 High Sierra or later to be able to read HEIF and HEVC files. Earlier versions of the Photos app and macOS do not support these formats. So if you’re running an older Mac with an outdated operating system, you’ll most likely encounter the Image Capture: error 9937.

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So if your Mac is getting the error 9937, then your iPhone is probably set to capture images and videos in HEIF and HEVC, but your Mac is not able to import them because it is running a macOS version that does not recognize or support these formats. If this is the case, you can try the tips below to see if they would work.

How to Resolve Image Capture: Error 9937

Before you try to import your images to your Mac, make sure that you have enough room for the new files, especially if you’re planning to transfer several GBs of photos and videos. You can free up some space by deleting duplicate and unnecessary files on your Mac using Outbyte MacRepair. You also need to make sure that your phone is connected securely to your Mac using an original lightning cable because non-Apple cables are usually not recognized by Apple devices.

Next, close Image Capture, disconnect your iPhone, then restart your Mac. Rebooting macOS works for some users, but if it does not, check out the instructions below.

To fix this Image Capture: error 9937, you need to check whether your Camera settings. To do this:

1. On your iPhone, tap the Settings app.
2. Scroll down to Camera.
3. Tap Formats.

If you see that High Efficiency is selected, then that’s the reason why you’re getting this error. The note at the bottom reads:

To reduce file size, capture photos and videos in the high efficiency HEIF/HEVC format. Most Compatible will always use JPEG/H.264.

Note that H.264 is the previous encoding type of MOV files and HEVC uses H.265.

Fix #1: Change Your Camera Settings.

The first thing you need to try is to change the settings on your iPhone. Go to Settings > Camera > Formats, then choose Most Compatible. This would make sure that the photos and videos taken by your device will use a format that would be compatible with your Mac.

Fix #2: Change Your Photos Settings.

On your iPhone, you can set your device to automatically export media files in a readable format. To do this:

Reinstall Image Capture For Macbook

1. Tap the Settings app.
2. Click on Photos.
3. Under Transfer to Mac or PC, make sure that Automatic is ticked off.

This way, your phone will always export your photos and videos in a format that is compatible with your Mac. This bypasses the compatibility issue you are experiencing. However, if you’re able to transfer your files on your Mac, but macOS can’t read them, you can use conversion tools to convert your media files to a format that the device can read.

Fix #3: Change the Export Format.

If the previous workarounds don’t work for you, it is possible that your iPhone is exporting the wrong format. To change this configuration:

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1. Tap the Settings app on your iPhone.
2. Tap on Photos.
3. Under Transfer to Mac or PC, tick off Keep Originals instead.

For some reason, some users are able to import the raw version of the files instead of the formatted ones.

Final Thoughts

Image Capture is the easiest way to transfer a large amount of photos and videos to your Mac. But if you only need to import a few photos, you can try other methods, such as using Airdrop or uploading them to cloud storage. But if you really need to use Image Capture and you come across this error, the solutions above should easily fix it for you.